WARRANTY
GENERAL WARRANTY:
We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.
This warranty does not apply to any defect in the product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
The following events will void the warranty:
a. Customer removes/replaces any components.
b. Damage caused by poor power supply, lightning or voltage surges;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to wet environment.
dxpool.io does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation and or damaged / defective items.
The warranty offered is covered by the manufactures for the products and not dxpool. The warranty is subject to the warranty terms offered by the manufacturer of each product. All claims will need to be dealt directly with the manufacturer and not dxpool.io.
WARRANTIES OFFERED BY MANUFACTURER:
All Bitmain Miners:
1. A 180-day warranty is provided starting from the shipping date. Overclocking the miner will void the warranty immediately.
2. All sales are final. No refunds will be granted. Defective miners can be repaired for free if they fall under the Bitmain warranty policy. After the warranty period, machines can be repaired at the cost of parts and labor.
3. The following events will void the warranty:
a. Customer removes/replaces any components by himself without receiving permission from Bitmain first;
b. Damage caused by poor power supply, lightning or voltage surges;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to wet environment.
4. For all repairs or RMA, within warranty or not, customer must return the defective parts at his/her own expense.
5. dxpool will cover return shipping costs when shipping a replacement unit within the warranty period.
6. dxpool.io does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of custom formalities or other reasons.
All Goldshell Miners:
If the product you have purchased is found to be defective, you need to create a support ticket on the Goldshell website. You may refer to the following web page for additional details: https://www.goldshell.com/ticket_new/
After-Sales Maintenance Service period starting from the date of delivered. You can enjoy free after-sales service within 180 days.
If your product is under warranty, Goldshell will service the product free of charge and will pay for the return postage. The return shipping costs back to the repair facility is not covered.
In order to avoid a long maintenance period, we may send parts for you directly . Please get the disassembly authorization from the after-sales staff. Then replace the parts by yourself.
VOIDED WARRANTY DUE TO:
- Product damage caused by improper installation, use and maintenance;
- Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
- Product/board/components damage caused by physical interference, including but not limited to, moisture, fire, flood, lightning, transportation, and extreme environment;
- Product damage caused by overvoltage or undervoltage or leakage;
- Product damage caused by significant higher or lower ambient temperature exposure;
- Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc;
- Disassembly or alteration of Product by any person other than us or an authorized service provider of us;
- Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;
- Unauthorized changes on firmware and hardware;
- Product damage or failure caused by the use of unauthorized firmware or drivers;
- Damage or loss of data due to improper use;
- Product without original barcode or SN label or which has been altered, defaced or removed;
- Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;
- Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.
WARRANTIES OFFERED BY MANUFACTURER – USED MINERS:
All used miners will be tested in our facility before shipment.
The warranty offered is covered by the manufactures for the products and not dxpool. The warranty is subject to the warranty terms offered by the manufacturer of each product. The warranty left on the used units will be dependent on the release of the unit and batch by the manufacture.
The warranty expires in the following cases:
- Miner is demolished, privately altered or component replacement by customers;
- Lightning, voltage surges, poor quality power supply causing damage;
- Circuit boards and components damaged by water, exposed to moisture or corroded;
- The circuit board or the chip is completely burned;
- Excessive Over-clocking in a overheating environment.
- If above case happens, services of your miner maintenance will be charged. For the specific procedures, please refer to the after-sales process.